Thank you...for the amazing way you looked after mummy and especially for being there with my brother at the moment of her passing.
We still can't believe how lucky we were to be directed to your amazing home.
Farway Grange is the most incredible place and the team have made it a home from home for all who are lucky enough to come and live with you. From the beginning you created a loving and caring environment for my husband. Nothing was ever too much trouble and all of you went that extra mile to ensure that he, our daughter and I were always enveloped in your loving care. It was such a difficult time for him having to leave his own home and knowing that he would not return, but you gave him space to adapt and allowed him to form some very wonderful and deep relationships with you all...your staff family are unbelievably amazing. You have no idea how much you helped my husband through his final months and I could return home with complete confidence knowing that he was safe and always well cared for.
My mother was accepted at this nursing home after she was given notice by her previous care home. What a difference. This is a small home but that is homely, staff and management friendly and approachable and any problems or queries addressed professionally and quickly. I am confident my mother is well cared for and have no concerns for her wellbeing. When weather permits the garden area and large ponds offer a quiet area to enjoy. A safe and caring environment.
After a couple of days of settling in Mum told me "the staff are wonderful, nothing is too much trouble, and the food is good". We who visited were also looked after, tea and biscuits always offered, we felt re-assured that Mum was in safe hands. At the end the staff were always on hand but never intrusive on our private times with Mum. She couldn't have been in a better place. The genuine care shown by all the staff made it so much easier for us.
Thank you so much for all the kindness & care you gave Hazel and for the support and friendship you gave us.
Thanks to you all, her final months were dignified and content, spent in a gentle, truly caring and, indeed, joyful environment.
We cannot fully express our gratitude for everything you gave to Hazel and us, her family.
Martin & Jackie L
My brother lived at Farway Grange for about five years before he passed and I can say our family had peace of mind that he was being cared for by some very lovely people, who always treated him so lovely and friendly. He was not always the easiest of patients as he had MS and slight dementia, but they were always so patient with him. We were, and still so grateful for all they did for him and always tried to give him the best quality of life. Thank you again from all family...I can not recommend this care home more highly.
Thank you for the nursing care you gave my father during his stay. One often hears of complaints about treatment in care homes but I can only praise you all for looking after him so well. I know he could be difficult but I think we all do the older we get. Whenever I visited he was always clean and we were always informed of any medical call outs and other treatment provided by you. Once again thank you so much for being a care home I would highly recommend.
To all the staff of Farway Grange Care Home your kindness meant so much!! Thank you. I send my deepest thanks for all the loving care and friendship you showed to my dear friend.
On behalf of the whole family, we just wanted to thank you for the wonderful care you provided in Bill's last few months.
You all do a wonderful job and you should be proud of yourselves. Thank you.