Frequently Asked Questions
Choosing a care home is a big decision and we know you have questions. Some of the more frequent queries are answered here, but don't hesitate to get in touch if you would like to talk to someone personally even if just to confirm something you've read; everyone's situation is different and our commitment to personalised support starts here.
Frequently asked questions
To understand the funding process and check your eligibility, please call us to speak with the home manager about your specific circumstances. For a general overview, the video below from carehome.co.uk can be helpful.
We offer flexible funding options, including private (self-funded) and local authority funded arrangements. Please discuss your options with our manager, as we can often assist with mixed funding solutions. Unlike some homes, we do not charge a premium to self-funded residents. We work closely with the Bournemouth, Christchurch, and Poole (BCP) council to ensure peace of mind regarding value and standards of care.
We try to be consistent with our prices regardless of funding arrangements. At time of writing (June 2025) fees for Farway Grange start at £1300 per week.
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What's covered: In-house Services
a) Accommodation b) All meals (including special dietary requirements) c) Drinks d) A laundry service for your personal belongings which are machine washable (but not including professional dry cleaning nor hand washing of any item). Please ensure that all clothes are clearly labelled. Whilst every care is taken with resident’s clothes, responsibility cannot be taken for clothes lost or damaged e) The use of all facilities of the home f) Access to the telephone (line rental) g) Newspapers and reading material in the lounge h) Terrestrial television in your room i) Use of books, music CDs and DVDs from the library j) Take away meals (provided ad-hoc as treats rather than regular event) k) Fitness and Activities classes l) Birthday parties m) Days out n) Internet usage via a personal computer or tablet device, provided that your usage is legal and your downloads are not excessive in our reasonable opinion. Internet availability and connection speed is limited according to the service provided to the Home by the relevant broadband service provider.
All residents are assessed prior to admission, which helps us to determine the initial level of care and support required.
In addition to this, we regularly review the needs of residents and when collated, this information helps us to determine appropriate staffing levels within each home.
As residents’ needs change, we adjust our staffing accordingly in conjunction with clinical input from the nursing and care team.
In addition to considering the numbers of our team, we also look at the skills required to care for residents and ensure that all team members have the training and supervision required to enable them to deliver the best possible care.
This is something we take pride in and consider part of our mission in providing dignified care and peace of mind. Please click here for our full description: Farway Grange Staffing
The demand for care home beds is significant and we are always trying to adapt to meet it.
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We regularly update the local authorities, NHS and care sites such as carehome.co.uk with our current availability.
For the most accurate information please call us and we can discuss your requirements and advise on both suitability and availability.
Yes, respite care is an invaluable part of our service. Respite care is ideal for those who want the peace of mind knowing that their loved one is being cared for whilst they take some well-deserved 'me' time to recharge.
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Short stay/respite care residents are given the same level of care and attention as long stay residents and our team will put together a full written care plan to ensure all emotional and physical needs are met.
There are no administrative charges or deposits required.
On admission, we take payment for the days remaining in the month plus a month in advance to allow time for on-going invoicing to be set up.
Please contact us for more details.
For respite or short-term stays, payment is taken for the whole stay on the date of admission to the home.
Yes, we offer a four-week trial period for permanent residents, which can be canceled with 7 days written notice to the Home Manager. Many people start with a few weeks of respite care to see if the home is a good fit, providing both the resident and their carers a break.
Yes, we encourage residents to bring personal items to decorate their bedrooms and make them feel at home. If you wish to bring furniture, please discuss it with the Home Manager, as it must pass health and safety standards. All electrical items will be tested for compliance with current regulations by our maintenance team, and any item that does not pass cannot remain in the home.
Pets are considered on a case-by-case basis at the discretion of our Home Manager. Please discuss this with us before moving in. While larger pets may not be suitable, we do have regular visits from friendly, trained animals for residents to enjoy.